Customer Service That Rocks (The Socks off Your Customers)
The best companies stand apart with their attention to customer service. Their employees are empowered to serve the customers because they are confident in who they are and what they can do. Engage customers and increase sales by making super-personalised customer service your trademark.
Overview | ||||
Training Objective |
Participants will have the confidence to apply a systematic approach to prepare and implement change effectively. |
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Benefits of Attending This Programme |
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Programme Outline |
The Quest for Great Customer Experiences
Building Customer Rapport
The White Glove Service Process
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Methodology |
To encourage transfer of learning in the workplace environment, the programme incorporates:
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Date |
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Course Duration |
1 Full Day; 9am – 6pm | |||
Who Must Attend? |
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Course Fees |
S$350 |
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Certification |
Certificate of Attendance |
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Refreshment |
Coffee & tea with snacks provided during the morning and afternoon breaks |